成功的團隊是如何利用客戶的心聲來提高留存率

「我僱用了你來防止客戶流失,但並沒有改善,你每天到底在做什麼?」 在我聽到這些話之前,我被錄用了幾個月,公司期望我以低成本和可擴展的服務範本快速提高我們最新產品的客戶保留率。 但顯然,事情進展並不順利。

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